Shipping policy

  • We only deliver to physical addresses within the borders of the Republic of South Africa, excluding remote outlying areas.
  • We reserve the right to contact customers and arrange alternative delivery methods and timelines if your delivery address is remote or to cancel the order if delivery is not feasible.
  • Once you have indicated your address and you have received confirmation of your order, we regret that no changes to the specified address and/or delivery option will be accepted.
  • Our standard delivery time is 1 - 4 working days from receipt of your order.  
  • You may be required to show proof of identity to the courier driver on delivery.
  • In the unlikely event that your parcel is damaged or the packaging seal is broken, please do:
    • Inspect the parcel with the driver and record any damage or missing items on the courier waybill
    • If possible, take a photo showing your observations and email to: info@superfansa.co.za
    • Ask the driver to sign the waybill where you have recorded your observation and signed.
  • Should you not wish to accept the parcel, you may decline delivery and emailing us at: info@superfansa.co.za so that we can expedite a replacement order for you.
  • Kindly refer to our returns & refunds policy for further information.
  • Superfan SA reserves the right to refuse service, cancel orders and terminate accounts at the owner's discretion.